Terms of Service

• By placing an order with MarDy Creations, you agree to the following terms and conditions.

Orders

• All orders are subject to product availability. If an item is out of stock, we will notify you promptly and offer alternatives or a refund.

🚚 Delivery

•  We deliver across Uganda.
•  Ready‑made items are dispatched within 1–2 business days after full payment confirmation.
•  Preorder items require additional production time; customers will be notified of expected delivery dates when placing the order.
•  Free delivery is available for orders above UGX 300,000.
•  Delivery will only be completed once the full payment (including any balance) has been received. 

Returns & Exchanges

• We accept returns within 7 days of delivery for unused items in their original condition and packaging. Customers are responsible for return shipping costs unless the item was defective or incorrect. Exchanges can be arranged subject to stock availability.

💳 Payments 

• We currently accept Mobile Money only.
• For items already in stock, customers must pay 100% upfront at the time of ordering.
• For items not in stock but available on preorder, customers must pay a 70% deposit when placing the order.
• The remaining 30% balance must be cleared before delivery is completed.
• Cash on delivery is not available to ensure secure transactions.

Customer support

• For any questions, concerns, or return request, please contact us at info@mardycreations.com or WhatsApp us on +256 708 390 328 or through our social media pages. We aim to respond within 24 hours.